Internet FAQ

How do I connect to the Internet?

You can connect to the Internet in 2 ways: either by connecting your modem's PSU (with the modem's network cable attached) directly into the Ethernet port on your computer; or else you can connect wirelessly by connecting to the WiFi router in your home. 

How do I determine the speed of my Internet connection?

Numerous third-party web pages have been designed to test your Internet connection speed. We prefer to use Their results will show you the download and upload speed of your computer.

What is the contention ratio?

The contention ratio is the ratio of the potential maximum demand to the actual bandwidth. The higher the contention ratio, the greater the number of users that may be trying to use the actual bandwidth at any one time and, therefore, the lower the effective bandwidth offered, especially at peak times.

Why is the Upload speed important?

Put plainly, upload speeds represent the amount of data you can send in a given second. This has an obvious impact on tasks such as sending email. But upload bandwidth also consumed with each item seen on a Web page. To download a Web page or the individual elements, the computer must first send a request to download. 

Many modern applications place a greater demand on upload bandwidth than in the past. Online, real-time games, such as Massive Multiplayer Online Role Playing Games, require constant two-way communication to update your computer on what's happening in the game world and to tell others what you're doing within the game world. Voice over IP also demands as much as 64Kbps of upload and download bandwidth during a call, or stuttering will occur.

Do I need a Fixed IP? 

Every user gets one dynamically assigned IP address. This IP address may change from time to time. If a user requires this IP to remain constant, then a Fixed IP service is required. Static IP addresses are more reliable for Voice over Internet Protocol (VOIP), more reliable to host a gaming website or to play X-Box, Play Station, use Virtual Private Network for secure access to files from your company network computer, etc. Static IP addresses are also great if you use your computer as a server, as it should give your file server faster file uploads and downloads.

My Internet is constantly connecting and disconnecting, what do I do? 

If you are experiencing issues with the Internet on your computer, where it is connecting and disconnecting again and again, it could be due to several possible reasons. 

  • Cable issues
  • Router issues
  • ISP issues
  • Network Card issues

It is usually best to give us a call if you're experiencing issues that you're not sure how to solve on your own. That way we will be able to guide you accordingly. 


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